Return Policy

Last updated: August 2, 2026

We want you to be satisfied with your NageRank Home purchase. If you are not completely happy, we accept returns within 30 days of delivery.

Return Window

You have 30 calendar days from the date your order is delivered to initiate a return. Items must be:

• Unused and in original condition
• In their original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Custom-printed or personalized labels
• Used label maker tape refills
• Items damaged due to improper use or installation
• Products purchased on final sale or clearance

How to Initiate a Return

1. Email info@nagerank.store with your order number and the reason for return
2. We will respond within 24-48 hours with a return authorization and instructions
3. Package the items securely in their original packaging
4. Ship the return to: 129 W 99TH ST, LOS ANGELES, CA 90003

Refund Processing

• Refunds are processed within 5-7 business days of receiving returned items
• Refunds are issued to the original payment method
• Shipping charges are non-refundable except in cases of our error
• You will receive an email confirmation when your refund is processed

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We will arrange a free replacement or full refund, including return shipping costs. Please include a photo of the damage in your email.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired product.

Shipping for Returns

• Customers are responsible for return shipping costs except for damaged or defective items
• We recommend using a trackable shipping service
• We are not responsible for returns lost in transit

Contact Us

Questions about returns? Contact us at:

• Email: info@nagerank.store
• Phone: +1 (415) 885-7966